Remote Support

Our technicians can access your computer from our office. We are able to do this by using our remote support tools to connect over the internet to your PC. This makes a virtual setting as if we are sitting directly in front of your PC with you. Our engineers will take control of your computer’s mouse and keyboard remotely and you can watch their actions on your screen while they resolve the problem. This system greatly reduces response time as you don’t need to wait for an engineer to arrive at your site. In most cases we can remotely resolve your problem in one hour or less. We also use this technology to perform our periodic service on your systems after business is closed for the day. Price for our remote support starts at £40 an hour.