How We Fixed a Broken HP Pavillion x360 Screen After a Drop in London

You know how it goes, right? Life happens, and sometimes our tech takes a tumble. We totally get it here at PcMacgicians. Maybe it’s a grumpy old hard drive giving up the ghost, or maybe – whoops! – your phone or laptop does an unplanned swan dive and the screen cracks.

Just the other day, a really nice person came in with their HP Pavilion x360, one of those cool 2-in-1 laptops. Apparently, it had a little accident, and now the touchscreen was acting all weird. Instead of shelling out for a whole new screen, which can be pricey, they were hoping we could find a way for them to just use it without the touch part. And that’s exactly what we do!

The Head-Scratcher: A Bumpy Landing Messes Up the Touchscreen

So, this customer told us they’d recently dropped their HP Pavilion – you know, the kind that flips around. The screen itself looked okay, and the laptop still turned on and worked fine, except for the touchscreen. It was like it had a mind of its own, registering touches that weren’t even there! It made trying to do anything on it super frustrating.

They really didn’t want to replace the whole screen if they didn’t have to. It can take time and cost a fair bit. They came to us wondering if it was even possible to just… not use the touchscreen anymore and still have a working laptop.

Our Detective Work: The Touchscreen Was Hurt, But Software Could Be the Hero

Our tech gurus had a good look at the laptop and confirmed what the customer suspected: the drop had damaged the part of the screen that senses touch, the digitizer. That’s what was causing all the crazy phantom touches.

But we also knew that a brand-new screen wasn’t the only answer. Since the keyboard, trackpad, and the actual display were all still working perfectly, we suggested a more wallet-friendly idea: turning off the touchscreen completely in the computer’s settings.

The Fix-It Plan: Saying Goodbye to Touch – The Right Way

Here’s what we did to get their laptop back in action:

• We went into the Device Manager in Windows and simply disabled the touchscreen. This stopped the broken touch sensor from causing any more trouble.
• We also tweaked some settings to make sure Windows wouldn’t automatically turn the touchscreen back on after an update.
• We even showed our customer how to disable the touchscreen themselves, just in case it ever decided to reactivate.
• And because we’re all about helping out, we gave them some extra tips on figuring out when a screen problem needs a repair versus when a simple fix like this will do the trick.

In the end, their laptop was working like a regular non-touch laptop again. No more random touches, no more slow-down, just a fully usable computer. It’s all about finding the smart solutions that work best for our customers!

“And guess what? Our customer was so happy! With that wonky touchscreen finally out of the picture, their laptop was back to being the trusty sidekick they needed for work and studying. The best part? They didn’t have to drop a ton of cash on a whole new screen when they didn’t really need it right now.

They were also really thankful that we thought outside the box and found a way to fix it without just saying, ‘Yep, new screen time!’ It’s always great to find a solution that saves people money.

Quick Recap of What We Did:

• Device: Their trusty HP Pavilion x360 2-in-1 (Model 14-ek1000na)
• Problem: Touchscreen going haywire because the screen got bumped.
• Why it Happened: The drop caused some damage to the touchscreen hardware.
• Our Clever Fix: We simply turned off the touchscreen in the computer’s settings.
• What Made It Awesome:
  • We found a way to make it work without replacing any parts.
  • We showed the customer how to handle things if it ever tries to turn back on.
  • It saved them a good chunk of money and got their laptop working again!

Our Final Thoughts:

You know, not every laptop boo-boo needs a big, expensive repair. Sometimes, a little software magic or a smart workaround can give a device a whole new lease on life – even if it seemed like it was on its way out.

Here at PcMacgicians, we really believe in finding smart, flexible fixes that fit what you need and what you can spend. Whether it’s a cracked screen, a grumpy part inside, or some weird software thing, we’ll always do our best to get things working for you.

Dealing with a crazy touchscreen or any other laptop headaches? Give us a shout or swing by our shop. We’re always here to lend a hand!