Virus Removal in Wandsworth

The infections that reach us from Wandsworth rarely announce themselves as “a virus”. They look like a browser that now opens the wrong search engine, a cascade of fake antivirus warnings, a laptop that’s suddenly grinding — or, at the sharp end, a full lock screen demanding payment. One Acer laptop from SW18 arrived frozen behind a fake “Metropolitan Police” ransomware screen that blocked all access to Windows. We removed the trojan, cleaned the startup entries it had planted, restored normal boot and handed the machine back the same day — with the customer’s files intact. That job reflects how we treat every infection: the data comes first. Before aggressive cleaning we make sure documents and photos are safe, because a botched removal can cost more than the malware itself. Then we work through the machine rather than just running a scan — startup entries, scheduled tasks, browser extensions, DNS and proxy settings — the places where infections rebuild themselves after a “successful” scan claimed victory. Wandsworth’s households make this work urgent in a particular way: machines are shared. A family desktop that doubles as a school computer, or a home-office laptop that also does the online banking, means one infection puts several people’s accounts at risk. So the clean-up ends with the questions that actually matter afterwards — which passwords to change first, whether the bank needs a call, and what protection to leave running so the same thing doesn’t return next month. Being 8–12 minutes away helps: free collection covers all of SW18, or drop the machine at our Putney workshop. A compromised computer should ideally stay off the network until it’s cleaned, so don’t feel you need to keep using it. Details of the full service are on the virus removal page, local coverage on our Wandsworth page — or call 020 7610 0500 and we’ll tell you what to do before we even see the machine.

Based in Putney (SW15), supporting Wandsworth — 8–12 minutes away.