MacBook Pro Software Update Not Working-Fix | Kingston
MacBook Pro Software Update Not Working-Fix | Kingston

At PCMacgicians, we recently helped a university student in Kingston, London, who was stuck with a MacBook Pro that wouldn’t update macOS. Their device kept throwing vague errors, failed to restart properly, and sometimes got stuck on the Apple logo screen. This type of issue is surprisingly common especially with slightly older MacBook Pro models that haven’t had regular maintenance.
MacBook Pro Not Updating macOS
The customer came in with their 2019 Apple MacBook Pro in their hand and mentioned the following issues:
Repeated failures when trying to install macOS Ventura.
“An error occurred while preparing the installation” message.
Endless reboot loops or the update freezing mid-installation.
No recent Time Machine backups.
Why Your MacBook Pro May Not Be Updating
We looked into his Macbook and found the following issues and dealt with them one by one:
Insufficient disk space (macOS needs 20–40GB free).
Corrupted system files or caches.
Outdated firmware or incompatible apps.
Faulty SSD or hardware limitations in older models.
Broken macOS installer or USB drive.
How to Fix a MacBook Pro That Won’t Update
Step 1: Back Up Your Data
Use Time Machine or copy your important files to an external drive. Don’t risk data loss during repairs or clean installations.
Step 2: Free Up Storage Space
Go to Apple Menu > About This Mac > Storage.
Clear out unnecessary apps, files, and trash.
Use CleanMyMac or a similar tool for junk removal.
Step 3: Boot into Safe Mode
Shut down your Mac.
Hold Shift while turning it back on.
This disables third-party extensions that could interfere with updates.
Now try updating macOS again via System Settings > Software Update.
Step 4: Use macOS Recovery Mode
If Safe Mode fails:
- Shut down your Mac.
- Turn it on and immediately hold Command (⌘) + R.
- When the macOS Utilities screen appears, choose Reinstall macOS.
- Follow on-screen steps to reinstall without erasing your data.
Step 5: Create a Bootable macOS USB Installer
If Recovery Mode fails, build your own installer.
- Format a USB Drive (16GB or more) as “Mac OS Extended (Journaled)”.
- Download macOS from the App Store.
- Open Terminal and run this command (example for macOS Ventura):
- sudo /Applications/Install\ macOS\ Ventura.app/Contents/Resources/createinstallmedia –volume /Volumes/MyUSB
- Insert the USB, reboot while holding Option (⌥), and choose the USB installer.
Call us now for a free consultation!
PC Macgicians 207-6100-500
Step 6: Erase & Reinstall macOS (Clean Install)
Use only if other steps fail and you’ve backed up your data.
Boot into Recovery (⌘ + R).
Use Disk Utility to erase the main drive as APFS with GUID scheme.
Reinstall macOS from scratch.
Step 7: Hardware Check
Still failing? The problem could be:
Faulty SSD
Motherboard issues
RAM errors
Use Apple Diagnostics:
- Turn off your Mac.
- Hold D while turning it on.
What We Did for the Student
At PCMacgicians, our technician:
Backed up her files using Target Disk Mode.
Freed up 50GB of space.
Built a Ventura bootable USB and clean-installed macOS.
Updated her firmware and removed an old kernel extension causing crashes.
Now his MacBook Pro runs like new, with smooth updates and better performance.
Need Help in Kingston?
Based in Kingston or nearby? Contact PCMacgicians for fast, affordable MacBook repairs — whether it’s a stuck update, failed SSD, or full system recovery.